SHIPPING & RETURN POLICY

SHIPPING AND RETURN POLICY

Thank you for shopping at the Wallpaper Emporium. If you are not entirely satisfied with your purchase, we are here to help. Please read the following instructions before any items are returned.

Merchandise (wallpapers) may be returned for a refund within 21 days of delivery, they must be unopened and in the original packaging and we only accept up to 4 single/2 double rolls that can be returned; all you need to do is ship the wallpaper back to the company after obtaining a return authorization from us. We will process your refund within 48 hours of it being received and inspected by authorized personnel.

If the return is due to a manufacturer defect, or our error, we will issue a full refund within 30 days of delivery of the product to your address. If the return is due to buyer’s remorse, a pattern mismatch due to reordering without a run/batch number or any other reason, a 30% restocking fee will be deducted from the product refund amount to ensure the continued quality of our products and services. Please note that any shipping fees paid with the original order are non-refundable.

Please note: We cannot accept returns after the 21 days of the receipted delivery, no exceptions. We cannot accept returns on Wallpaper Adhesive or Commercial Products at any time. We cannot accept opened or altered rolls at any time.

RE-STOCKING FEE

There is a 30% re-stocking fee on all returns unless there is a manufacturer defect in the product or we have made an error in processing your order. We understand that wallpaper might look different in person than its online representation which is why we strongly suggest first ordering samples before placing your actual order. If you need help ordering, or you are unsure about measurements, please give us a call or e-mail so we can assist you.

Please note that under normal circumstances we do not waive re-stocking fees for patterns being different in person than on the computer screen, receiving a different run number if you did not inform us of a re-order, buyer's remorse, or changing your mind after the order has been shipped.

SETTING UP A RETURN

To initiate a return, please enter the required information at the bottom of this page related to your return request. We will then email or mail your return authorization number to you, based on your preference. Please do not send items back to us without a return authorization. Our customer service staff will not know to process your refund without a return authorization.

Please do not send returns back to our office address as they will be returned back to sender-- We will provide you with the return address to ship your return to once your return request has been accepted and processed.

RETURN ELIGIBILITY

Wallpaper must be in new condition and in the original packaging to qualify for a refund. Please do not assemble or modify the product in any way.

Commercial 52-54" wallpaper cannot be returned for any reason unless an actual manufacturer defect is found.

Residential wallpaper can ONLY be returned within 21 days of the date of delivery.

Any specialty wallpaper lines such as Scalamandré, Erica Wakerly, Eijffinger, or any other (European) wallpapers cannot be returned once it is shipped out.

PACKAGING AND SENDING YOUR RETURNS

Please fill out our return form accurately with all the requested information. If the form is filled out incompletely or inaccurate information is received, it will result in delayed authorization for return or rejection of authorization.

Our customer service personnel will be happy to assist you with this process. Here is the typical return process:

A Returns Department representative will process your return within 3-4 business days of your request. (At this time we are experiencing delays in processing Authorization numbers due to COVID-19 due to safety precautions set in place at our issuing companies. Please be patient as we will process its eligibility as soon as possible.)

We e-mail back the return authorization number allowing you to return the product.

You pack the rolls, in their original condition, back into the box the items arrived in.

Place the return authorization number or write it on the outside of the box.

Drop the package off at FedEx, UPS, or a carrier of your choice if not specified beforehand to the return address we provide you.

We will provide you with the return address to ship your return to once your return request has been accepted and processed. We highly recommend sending returns back with a tracking number and insurance as we are not responsible for lost or damaged returns due to shipping.

NON-RETURNABLE ITEMS

All samples are non-refundable and not returnable for store credit. The following are non-refundable:

Any special order items that ship from outside the United States.
Wallpaper samples.
Gift Cards.
Items that are opened or are without original packaging.
Case-priced wallpaper and borders.
54" inch commercial goods.
Close-out wallcoverings and fabrics.
Shipping charges and handling fees for returned merchandise.
Products that have been abused or misused.

If you have questions about refunds or how to return your wallpaper(s) to us, please contact us.

SHIPPING & RETURN POLICY

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